24-Hour Cancellation Policy
Visits must be canceled more than 24-hours before the start of the visit. Visits canceled less than 24-hours before the start of the visit will incur a 100% service charge.

Contract and Legal Considerations
For the purposes of this document, the terms Client, Owner, Pet Owner, and Customer are synonymous with the person contracting services for one or more domestic animals.

Quick Follow-Up: Client agrees to discuss any concerns with Simply Pets Petsitting LLC. within 24 hours of return after service. We wish to ensure an overly satisfactory result and may not know to adjust future visits unless you let us know.
Non-Family Pets: The care provider cannot service a home with “Visiting” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Legal Considerations Agreement, accepted and signed by each rightful owner(s). If a non-family pet is being cared for in your home without a separate agreement for that pet Client agrees to take full responsibility for that pet and indemnifies Simply Pets Petsitting LLC from all liability.
Full Payment Due the Sunday after Previous Week): Payment is due the Sunday following the previous week (Sunday through Saturday).
Return Check Fee: There is a return check charge is $35.00. The bank charges us for each returned check.
Legal Release: In consideration of the services rendered to the Client by Simply Pets Petsitting LLC., the Client waives any and all claims, actions or demands of any nature, foreseen or unforeseen, that he/she may have now, or in the future, against Simply Pets Petsitting LLC. relating to the care, control, health, and/or safety of the Client's pet arising during pick-up, transport, drop-off, and stay at the facilities or in the location which the Client's pet is being cared for unless out of willful neglect of an employee of Simply Pets Petsitting LLC.
Liability: All pets are different and though Simply Pets Petsitting LLC. hires and trains exceptional and knowledgeable staff, pets still behave on their own terms. The Client agrees to assume all liabilities and responsibilities, financial or otherwise, for the behavior and health of the Client's pet. The Client agrees to hold Simply Pets Petsitting LLC. harmless from any claims, actions, or demands against Simply Pets Petsitting LLC. arising during the pick-up, transport, drop-off, and care with Simply Pets Petsitting LLC. unless out of willful neglect of an employee of Simply Pets Petsitting LLC.
Emergency Care Authorization: The Client authorizes Simply Pets Petsitting LLC. to do whatever they deem necessary for the safety, health, and well being of the Client's pet while under the care of Simply Pets Petsitting LLC. Simply Pets Petsitting LLC. is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the client, from any veterinarian as chosen by the sitter. We will try to go to your vet, if applicable. However, the company is not responsible for the health/well being of the animal.
Collections: Client understands and agrees that in the event it is necessary for Simply Pets Petsitting LLC. to initiate any collection proceedings as a result of the Client(s) failure or inability to tender payments called for hereunder, Client shall be liable for all court costs, attorneys' fees, service fees, and other expenses incurred by Simply Pets Petsitting LLC. Furthermore, Client hereby agrees and acknowledges that they shall be liable for all attorney's fees, and costs incurred by Simply Pets Petsitting LLC., to defend any action commenced by or on behalf of the Client against Simply Pets Petsitting LLC., with said fees payable despite any finding of liability on behalf of Simply Pets Petsitting LLC.
Equipment: Though Simply Pets Petsitting LLC. may use their own equipment, Pet Owner is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food, cat litter, and any other items necessary. Pet Owner authorizes any purchases necessary for the satisfactory performance of duties, if necessary. Pet Owner agrees to be responsible for the payment of such items, as well as service fees for obtaining items and will reimburse Simply Pets Petsitting LLC. within 14 days for all purchases made.
Code Red: It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather-related event/crisis/”Code Red.” Simply Pets Petsitting LLC. will do our best to try to see to your pet's safety/care should such events occur but cannot guarantee it.
Dangerous Animals: Simply Pets Petsitting LLC. may use their discretion to stop and end service at any time that a pet poses a danger to the safety or health of itself, other pets, other people, or the caretaker. If concerns prevent the Pet Sitter from continuing for a pet, the Owner authorizes the pet to be placed in a kennel, or previously arranged locale if possible. All subsequent charges, including but not limited to transportation, kenneling, tranquilizing, treating, accessing, and liability, are to be the responsibility of the Owner. If applicable, we may try to seek different care within our company before moving onto other options.
Media Capture: Simply Pets Petsitting LLC. from time to time captures a picture or video of your pet and uses it on the website, advertising, or social media. The client agrees to the use of this picture or video without compensation unless the client sends Simply Pets Petsitting LLC. an email stating that they do not want Simply Pets Petsitting LLC. to use any media from their pets. In any case, at any time if the client requests to remove these pictures or videos from their advertising or media Simply Pets Petsitting LLC. will within a reasonable time honor that request.
Client Media: Any media taken (through home surveillance, etc.) of Simply Pets Petsitting LLC. while doing a duty of Simply Pets Petsitting LLC. cannot be broadcast, published, or shared in any way with others than persons listed on this form without the written consent of Simply Pets Petsitting LLC. (Simply Pets Petsitting LLC. is okay with security cameras. We just might not want images of us playing, wrestling, or grooming your pets broadcast without our permission).
Cancellations: Please cancel a visit at least 24-hours before the start of the time frame of a scheduled visit. This gives others the opportunity to use our services in the time slot we reserved for you. Certain times of the day are more in demand than others, and we try to accommodate everyone we can. If services are not canceled at least 24-hours before the time frame of the visit, 100% of the visit will be charged.
Health: Each pet must be updated with his/her shots as directed by a physician.
Our Staff: Simply Pets Petsitting LLC. is extremely particular about hiring the highest caliber of professionals to take care of your family. On rare occasions, the staff member assigned may not be able to make the scheduled visit. If this occurs, they will either try to reschedule or another staff member will fill in. All staff members are familiarized with your dogs' specific needs through our online database, so be sure to keep it updated. If by chance a walker cannot continue walking your dog, a qualified staff member will take their place.
Liability: Simply Pets Petsitting LLC. takes no liability for any damage or losses to your home or pet resulting from another party who accesses your home while under our care. At the time that service is booked, Owner will notify the pet sitter of everyone who has been granted access to the home during the service period. All other individuals that visit the home will leave a log of their visit. (If no log is left, the caretaker may contact authorities and report accordingly.)
Access & Key: The client is required to give Simply Pets Petsitting LLC. access to the home through a 1) Garage Code, 2) Combo lockbox or 3) Another acceptable method of entering the home that is approved by Simply Pets Petsitting LLC. You give permission for Simply Pets Petsitting LLC. to make a copy of your key to ensure we have a backup key. Simply Pets Petsitting LLC. will on occasion make a copy of the key for the main walker assigned to the client but if a backup walker is assigned to a walk that walker must have access to the home through one of the methods listed above. Simply Pets Petsitting LLC. upon cancellation of service will destroy or return any keys in its possession. Client authorizes, that in the event that we cannot enter the home to take care of the pet and the pet is in imminent danger and after reasonable attempts to contact the owner or the backup contact, Simply Pets Petsitting LLC. has the right at owners' expense to hire a third party to enter the home to take care of the pet.
Credit Card: I hereby authorize Simply Pets Petsitting LLC. to charge my credit card or account the full amount at the time of ordered service, unless otherwise specified during the initial request. There will be a 2% convenience fee added to each charge that will be reflected on your payment method statement but not on your invoice from us.
This agreement is valid from the date signed and replaces any prior Legal Considerations agreements. The Client agrees to any future Simply Pets Petsitting LLC. term changes relayed verbally to the client, mailed or emailed in writing to the client, or posted on our website found in Terms and Conditions.
This contract can be assigned by Simply Pets Petsitting LLC. in the event of an asset sale or a change in name or corporate structure.
Non-Solicitation: The client is prohibited from contacting and/or hiring any Simply Pets Petsitting LLC. contract walkers or employees for a period of two years after the walker has been notified of their termination or terminated contract with Simply Pets Petsitting LLC.